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Recruitment for Focus Groups, Panels and In-Depth Interviews
Recruiting participants for focus groups, panels and in-depth
interviews can be a fairly involved process and requires above
all adequate time for planning the right approach.
If you are targeting individuals within organisations (as
oppose to consumers) then it is a good idea to send a preliminary
letter outlining the purpose of the project and indicating
that someone will be phoning to take them through some screening
questions.
Also important is to ensure that participants receive some
form of payment for their time and, where travel is involved,
their expenses.
When the telephone recruitment commences it is invaluable
to provide the recruiters with a POP3 email address so that
they can email any information requested by the respondents.
Once a respondent has agreed to participate in the focus
group, panel or in-depth interview, it is the norm to confirm
this information via letter or email.
Lastly, it is a good idea to make prompt calls to participants
to ensure they are still able to participate.
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Quality Assurance
At PEXEL our training is particularly rigorous and fully
compliant with the Market Research Code of Practice, and we
are happy to consider accreditation and bespoke training to
meet client-side requirements. Currently we are working towards
ISO 20252, and the Market Research Society Company Partner
Service. We obtained our Investor In People standard in 2003.
In addition:
Interviews comply fully with the MRS Code of Practice.
10% back-check standard.
Calls are randomly recorded for training and quality
control purposes.
All calls are dated and referenced for archive and billing
purposes.
PEXEL never sub-contracts any of its telephone research fieldwork.
All our interviewers work in our offices.
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