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Construction

  • End Client: Manufacturer of Heavy Lifting Equipment
  • Research Area: Satisfaction with complaint handling
  • Methodology: CATI
  • Sector: Construction
  • Respondents: Customers
  • Sample Size: 650
  • LOI: 8 minutes
  • Days in Field: 6 months
  • Markets: Australia
  • Additional Notes: Interviewers had to cross-reference a number of documents relating to the individual complaints of each customer
  • End Client: Manufacturer of Construction Materials
  • Research Area: Brand Assessment
  • Methodology: CATI
  • Sector: Construction
  • Respondents: Construction Fastening Product Dealers and Purchasers
  • Sample Size: 550
  • LOI: 15 Minutes
  • Days in Field: 17
  • Markets: France, Germany, Italy, Netherlands, UK
  • Additional Notes: This project was used to inform a subsequent brand strategy, following the acquisition of a competitor.
  • End Client: Construction Warranty and Insurance Provider
  • Research Area: Registration
  • Methodology: CATI
  • Sector: Finance
  • Respondents: Builders who have not renewed their registration.
  • Sample Size: 500
  • LOI: 5 Minutes
  • Days in Field: 20
  • Markets: UK
  • Additional Notes: This followed three annual contact programmes and was repeated the following year.
  • End Client: Prefabricated Building Solutions
  • Research Area: Client Satisfaction Survey
  • Methodology: CATI
  • Sector: Construction
  • Respondents: Site Service Managers/ Caretakers – Middle Management
  • Sample Size: 1100
  • LOI: 10 Minutes
  • Days in Field: 25
  • Markets: Belgium, France, Netherlands, UK
  • End Client: Construction Warranty and Insurance Provider
  • Research Area: Assessment of Inspection Service
  • Methodology: CATI
  • Sector: Finance
  • Respondents: Site Managers
  • Sample Size: 1100
  • LOI: 10 Minutes
  • Days in Field: 40
  • Markets: UK
  • Additional Notes: This was carried out monthly, with 130-135 respondents per month.
  • End Client: Construction Warranty and Insurance Provider
  • Research Area: Net Promoter Score Survey, Customer Satisfaction Survey
  • Methodology: CATI
  • Sector: Finance
  • Respondents: Registered Builders. Managing Directors, Owners, Technicaly Directors and Construction Directors
  • Sample Size: 225 NPS, 200 CSS
  • LOI: 5 Minutes NPS, 25 Minutes CSS
  • Days in Field: 15 NPS, 15 CSS
  • Markets: UK
  • Additional Notes: The NPS Survey was repeated quarterly, and the Customer Satisfaction biannually.
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