Telephone Research Specialists

Multilingual, sector-specific & worldwide

Oil & Gas

  • End Client: Marine Lubricant producer
  • Research Area: Satisfaction and Usage Ratings of Client and its Competitors
  • Methodology: CATI
  • Sector: Marine
  • Respondents: Customers, Prospective Customers, Lapsed Customers
  • Sample Size: 176
  • LOI: 10 minutes
  • Days in Field: 15 days
  • Markets: Sweden, Norway, Denmark, Finland, China, Hong Kong, Singapore, India, Japan, Korea, Spain, Italy, UAE, Germany, Poland, Ukraine,
  • Additional Notes: Project complicated by provision of low quality database, and quotas based on indeterminate market share of particular brands.
  • End Client: Industrial Lubricant producer
  • Research Area: Satisfaction and Usage Ratings of Client and its Competitors
  • Methodology: CATI
  • Sector: Industrial
  • Respondents: Customers and Customers of Competitors
  • Sample Size: 1230
  • LOI: 15 minutes
  • Days in Field: 20 days
  • Markets: UK, Australia, Brazil, China, France, Germany, India, Korea, Poland, Thailand
  • Additional Notes: Target Sectors: Automotive, Machinery Manufacturing, Metals, Niche Segmentation (Mining, EW, Aerospace and Cement) and Distributors.
  • End Client: Testing Group
  • Research Area: Customer Satisfaction Survey
  • Methodology: CATI
  • Sector: Oil and Gas
  • Respondents: Responsible for making purchase decisions
  • Sample Size: 120
  • LOI: 10 Minutes
  • Days in Field : 10
  • Markets: Australia, Austria, Belgium, Brunei, Canada, France, Indonesia, Ireland, Italy, Korea, Malaysia, Netherlands, Romania, Singapore, Sweden, UK, USA
  • End Client: Testing Group
  • Research Area: Customer Satisfaction Survey
  • Methodology: CATI
  • Sector: Oil and Gas
  • Respondents: Client Customers
  • Sample Size: 332
  • LOI: 10 Minutes
  • Days in Field: 12
  • Markets: Austria, Belgium, China, Czech Republic, France, Germany, Ireland, Italy, Japan, Slovak Republic, Spain, UK, USA
  • Additional Notes: This project was subsequently expanded to include Canada and Mexico, and additional customers in USA.
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